Privacy Policy

Last updated: February 27, 2026

SnowCrew ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website and/or make a purchase through the SnowCrew Shop.

1. Data Controller

SnowCrew is the data controller responsible for your personal data.
Contact: [email protected]

2. What Data We Collect

We may collect the following categories of personal data:

2.1 Data You Provide

• Order information: Full name, email address, phone number, shipping address.
• Payment data: Processed securely by Stripe. We do not store your credit card number, CVV, or full card details on our servers. Stripe handles PCI-DSS compliance.
• Communications: Any messages you send us via contact forms or email.

2.2 Data Collected Automatically

• Usage data: Pages visited, time spent, referral source, browser type, device information.
• Cookies: We use essential cookies for site functionality and optional analytics cookies (Google Analytics) only with your explicit consent. See Section 6 below.
• IP address: Anonymized and used for security and approximate geolocation (country-level).

3. How We Use Your Data

4. Data Sharing

We do not sell your personal data. We may share data with:

• Stripe: Payment processing (PCI-DSS Level 1 certified).
• Shipping carriers: Name and address for delivery purposes only.
• Google Analytics: Anonymized usage data, only with your consent.
• Legal authorities: If required by law or to protect our rights.

5. Data Retention

• Order data: Retained for up to 5 years for legal and accounting purposes.
• Analytics data: Anonymized; retained for up to 26 months (Google Analytics default).
• Contact form messages: Retained for up to 2 years or until resolved.

6. Cookies

We use the following types of cookies:

• Essential cookies: Required for the website to function (cart, session). Cannot be disabled.
• Analytics cookies: Google Analytics — only activated after you give explicit consent via our cookie banner. You can withdraw consent at any time by clearing your cookies.

We do not use advertising or tracking cookies.

7. Your Rights (GDPR)

If you are located in the EU/EEA, you have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Erase your data ("right to be forgotten").
• Restrict processing of your data.
• Data portability — receive your data in a structured format.
• Object to processing based on legitimate interest.
• Withdraw consent at any time (without affecting prior processing).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• HTTPS/TLS encryption for all data in transit.
• Stripe handles all payment card data (we never see or store card numbers).
• Access to personal data is restricted to authorized personnel only.

9. International Transfers

Your data may be processed outside the EU/EEA (e.g., by Stripe or Google). These providers maintain appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms approved by the European Commission.

10. Children's Privacy

The Shop is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact & Complaints

For privacy-related inquiries:
Email: [email protected]

You also have the right to lodge a complaint with a supervisory authority. For Serbia: Commissioner for Information of Public Importance and Personal Data Protection (www.poverenik.rs).